(Unfortunately, many bookings are lost because of these two inappropriate

words that are used).

Never say the price of your bouncy castle rental first of all. If you do it

is very likely that the customer will say "thank you" and contact the next

rental company.

Instead, try and ask the customer some open-ended questions e.g. What sort of

age group are the children? How big is the garden or yard? When is the date of

the party? Once your prospective customer has answered these questions, then you

can go ahead and give them the price.

Hopefully by that time you would have established a rapport with the customer

and got the booking. Remember the old adage, "people buy people first", and then

they buy the product or service. If you simply tell them the rental price and

nothing else then the customer would not have had an opportunity to build

rapport with you. This one confidential tip could save you thousands over the

years.